Pipedrive vs Salesmate: Which Customer Relationship Management Tool is Better?

Hey there! So, you’re stuck between Pipedrive and Salesmate for sales management.

Choosing the right CRM can be overwhelming whether you are a small business owner, a sales manager, or part of a large sales team.

But don’t worry, I’m here to make your decision easy. In this article, you will learn about key features, usability, integrations, and pricing differences between Pipedrive and Salesmate. 

After researching and testing both Pipedrive and Salesmatre, I have gained insights from industry experts, customer reviews, and feature comparisons to help you make an informed decision.

Further, I have been helping businesses implement CRM platforms, such as Pipedrive and Salesmate, for years. I understand the importance of choosing the right pipeline management platform for your business needs, and I am committed to providing an objective and thorough analysis of both products.

By the end of this Pipedrive vs Salesmate comparison, you should be able to decide between the two tools.

So let’s get started!

Brief Overview: Pipedrive vs Salesmate

First, I’ll give you a quick overview of each sales assistant software tool:

Pipedrive

Pipedrive is a cloud-based CRM and pipeline management software designed to help sales teams manage leads, track communications, and automate repetitive tasks. Its visual and user-friendly interface allows for intuitive sales process tracking.

Key Selling Points:

• Visual sales pipeline management.
• Email marketing integration and tracking.
• Automation features for repetitive tasks.
• Customizable fields and stages.
• In-depth analytics and custom reports.
• Mobile app for on-the-go access.
• Integrates with many third-party apps.

Salesmate

Salesmate is a user-friendly CRM solution that simplifies the sales process for businesses. It provides tools for managing contacts, more deals, and activities and automating workflow management, all designed to enhance sales productivity.

Key Selling Points:

• 360-degree view of customer interactions.
• Workflow automation for streamlining tasks.
• Email marketing sequencing and tracking.
• Built-in text messaging and calling credits
• Rich reporting and goal-setting features to track progress.
• Mobile app for sales tracking anytime, anywhere.
• Numerous third-party integrations are available with popular tools.

Quick Verdict: Pipedrive vs Salesmate

Both Pipedrive and Salesmate offer unique, advanced features and benefits for different business needs. However, they cater to distinct customer profiles.

Pipedrive has garnered attention for its intuitive interface and easy-to-navigate custom dashboards. For fast-growing startups that need a streamlined approach to sales management without a steep learning curve, Pipedrive shines.

Pipedrive is impressive due to its quick setup, integration capabilities, and ability to track deals to closure.

Salesmate is a robust CRM software for established Small and Medium Enterprises (SMEs) handling intricate sales management. It’s not just about pipeline management; Salesmate offers in-depth customer relationship features, extensive reporting tools, and advanced automation. 

For businesses that require deeper insights into their sales pipelines and wish to nurture long-term and build stronger relationships with their clients, Salesmate offers a more comprehensive toolkit.

Product Overview: Pipedrive vs Salesmate

What is it?

Pipedrive

Comprehensive CRM software designed to streamline sales management and boost sales teams’ productivity. With its intuitive interface, Pipedrive enables businesses to manage leads, closing deals, and contacts seamlessly.

Salesmate

Dynamic CRM solution crafted to optimize sales workflows and improve customer relationships. Equipped with various tools, Salesmate supports businesses in their pursuit of growth and scalability.

Who is it for?

Pipedrive

Tailor-made for businesses prioritizing efficient sales management, from startups to large enterprises. Whether you’re a novice or an expert, Pipedrive caters to the varied needs of sales professionals.

Salesmate 

Best suited for organizations seeking a flexible and customizable CRM. Its adaptability makes it ideal for businesses of all sizes and industries, especially those looking to personalize their sales management.

What makes it special?

Pipedrive 

Sets itself apart with its user-friendly design, automation capabilities, and a focus on action-driven sales processes. Its transparent pipeline management system ensures businesses have a clear view of their sales landscape.

Salesmate

Stands out with its extensive third-party integrations and emphasis on personalization. The platform’s ability to adapt to unique business needs and robust support channels make it a compelling choice as CRM software.

What does it do?

Pipedrive

Streamlines sales management by providing tools for managing contacts, tracking deals, email tracking, planning activities, and analyzing performance. This sales assistant tool allows enterprise sales teams to manage their pipeline efficiently, ensuring no deal falls through the cracks.

Salesmate

Enhances sales efficiency by automating routine tasks and providing comprehensive sales insights. It offers functionality for contact management, deal tracking, email marketing automation, email tracking, and sales analytics, enabling team management with a focus on selling and less on administrative tasks.

Quick Comparison: Pipedrive vs Salesmate

Key Features	Pipedrive	Salesmate
#1) Pricing & Free Plan		Winner
#2) Ease of Use	Winner
#3) Design & Functionality	Winner
#4) Customization		Winner
#5) Integrations		Winner
#6) Customer Support		Winner
#7) Mobile App		Winner
#8) Pipeline Management	Winner
#9) Automation	Winner
#10) Contact Management	Winner
Overall	Winner

Feature Comparison: Pipedrive vs Salesmate

Let’s compare Pipedrive’s and Salesmate’s powerful features so you can make the right decision for you and your business.

#1) Pricing & Free Plan

Pipedrive offers several pricing tiers tailored to different needs: Essential, Advanced Plan, Professional, Power, and Enterprise. The starting price for this basic plan or Pipedrive’s Essential Plan is $21.90 per user per month ($14.90 per month billed annually). They further sweeten the deal by providing a 14-day free trial, no credit card necessary, allowing prospective users to fully immerse in the platform before committing.

Salesmate pricing plans are also varied: Starter, Growth, Boost, and Enterprise. Their entry price point for the basic plan is $15 per user per month ($12 per month billed annually). Additionally, they offer a slightly longer trial period of 15 days without credit card obligations, giving users ample time to test its functionalities.

Considering both starter plans, pricing structures, and trial periods, both Pipedrive and Salesmate offer similar packages. Salesmate’s Starter Plan is lower than Pipedrives, so Salemate wins out.

Verdict: For pricing, Salesmate’s Starter Plan has a lower monthly cost, so it has the edge.

#2) Ease of Use

Pipedrive boasts a user-friendly interface, making CRM tasks straightforward. Its intuitive dashboard ensures quick navigation and minimal training.

Salesmate excels in simplicity and design, offering an intuitive experience even for CRM newcomers. It streamlines tasks with its clean and organized layout.

While both platforms prioritize user experience, Pipedrive’s design is slightly easier to use and intuitive, making it a favorite for those new to CRM systems.

Verdict: For ease of use, Pipedrive has the edge.

#3) Design & Functionality

Pipedrive boasts a design that is both user-friendly and functional. It offers an easy-to-use CRM for designers that simplifies project management tasks and the entire sales pipeline. This is why it is one of the best client management software.

With its recent redesign, Pipedrive’s main menu shifted to a sidebar to free up room and reflect user workflow. This makes lead scoring, deals, contacts, projects, organizations, activities, and personalized emails, and follow-ups essential to your sales management even more intuitive.

Salesmate, on the other hand, offers a clean and straightforward interface with easy navigation. The design allows users to customize their dashboard to highlight relevant data. It also provides a mobile app for managing customer relationships on the go.

Although both platforms offer great design and functionality, Pipedrive takes a slight edge due to its more comprehensive features and recent redesign to improve user workflow.

Verdict: For design and functionality, Pipedrive takes the lead.

#4) Customization

Pipedrive provides robust, solid options for customization, allowing businesses to tailor the CRM to their specific needs. From custom fields to bespoke pipelines, Pipedrive ensures that every facet of the software can be adjusted to match unique sales pipelines.

Salesmate takes customization to another level. It provides options to modify fields and views and allows for intricate workflow customizations, making it adaptable for complex sales scenarios and specific industry requirements.

While both platforms offer commendable customization add-ons, Salesmate’s in-depth personalization and adaptability for various industry needs give it a slight advantage.

Verdict: For customization, Salesmate is the preferred choice.

#5) Integrations

Pipedrive offers a robust app marketplace that can integrate with more than 300 applications. This allows for a flexible ecosystem that can cater to various business needs.

Salesmate supports integrations with over 700 third-party apps in its app marketplace. This extensive range ensures that teams can seamlessly connect to various tools and functions.

Given the significant difference in third-party integrations, Salesmate stands out for teams seeking extensive functionality and integration options.

Verdict: For integrations, Salesmate is the superior choice.

#6) Customer Support

Pipedrive takes customer support seriously, offering 24/7 assistance via live chat or email. Additionally, they have a community forum and the Pipedrive Academy for in-depth tutorials and user discussions, ensuring users always have resources at their fingertips.

Salesmate provides a comprehensive support structure, covering live chat, email, and phone support. For users needing more personalized help, they offer a support portal and even one-on-one video sessions, ensuring all queries are addressed promptly and efficiently.

While both platforms provide commendable support, Salesmate’s inclusion of phone and one-on-one video assistance offers users a broader range of support channels and a more personalized touch.

Verdict: For Customer Support, Salesmate stands out.

#7) Mobile Apps

Pipedrive offers a mobile app that’s designed for on-the-go sales professionals. Its intuitive interface ensures that users can easily manage their deals, pipelines, and contacts, even away from their desks.

Salesmate’s mobile app is built for modern sales teams, providing a seamless device experience. Features like real-time notifications, deal tracking, and contact management make it a reliable companion for remote work or travel.

Given the importance of mobile accessibility for sales assistants, both platforms excel in this domain. However, it’s a close call without specific features or user feedback to differentiate them significantly.

Verdict: For the mobile app, it’s a tie between Pipedrive and Salesmate.

#8) Pipeline Management

Pipedrive shines when it comes to pipeline management. It allows large-scale, medium-sized, and small businesses to customize their pipelines to match their sales process, track the progress of sales opportunities in real-time, and utilize key metrics to drive sales forward. Additionally, Pipedrive’s built-in sales pipeline report helps monitor team progress, and its analysis tool provides insights like deal size, forecasting, and sales cycle length.

Salesmate, on the other hand, offers a visual pipeline that helps manage deals and stages effectively. It also provides features like drag-and-drop navigation, one-click communication, shared inbox, and activity reminders. However, specific details about Salesmate’s unique features for pipeline management are not as readily available as they are for Pipedrive.

In comparison, Pipedrive offers a more robust set of tools for pipeline management, including real-time tracking, customizability, and detailed analytics. These features can give even small businesses the insights they need to optimize their sales processes and improve performance.

Verdict: For pipeline management, Pipedrive has the upper hand.

#9) Automation

Pipedrive’s automation feature allows for creating personalized journeys for lead generation. With its automation tools, businesses can send automated emails when a deal is created or reaches a certain stage, automated follow-ups with new leads and drop deals, nurture them with drip email campaigns, and automate lead assignments. Pipedrive also offers integrations with marketing automation tools, making connecting and automating customer journeys easy.

Salesmate’s automated journeys enable you to automate your sales and marketing teams’ processes. It allows for creating automated workflows based on specified triggers and actions. However, specific information on Salesmate’s capabilities in creating automation journeys is not as detailed as Pipedrive’s.

Pipedrive has a more advanced and detailed set of tools for creating and managing automation journeys. This, combined with its integration capabilities, makes it a powerful tool for businesses looking to automate their customer journeys and streamline their sales pipelines.

Verdict: For Automation journeys, Pipedrive takes the lead.

#10) Contact Management

Pipedrive shines when it comes to contact management. Its system offers a streamlined view of all customer interactions, ensuring every touchpoint is neatly organized. Detailed contact profiles, activity tracking, and a comprehensive communication history make it effortless for businesses to stay on top of their client relationships.

Salesmate also provides a robust contact management system, aiming to give a 360-degree view of each customer. While it integrates various communication channels and deal histories, it might become more intricate for businesses looking for straightforward solutions.

In a side-by-side comparison, Pipedrive’s simplicity and organized approach make it an ideal choice for businesses that value clarity and efficiency in managing client interactions.

Verdict: For contact management, Pipedrive stands out.

Final Thoughts on Pipedrive vs Salesmate

By looking at the core features in this Pipedrive and Salesmate comparison, it’s clear that they are both very useful CRM systems.

Based on my in-depth research and testing, I recommend Pipedrive over Salesmate to entrepreneurs and sales managers who want a smooth design, functionality, and low-cost mix. Its history and user feedback only show its reliability in the CRM area.

Even though both are similar tools, Pipedrive does, however, stand out in important ways, such as its pricing, design and usefulness, ability to be customized, mobile app, pipeline management, and automation.

The user-centered design of Pipedrive, along with its strong automation tools and easy-to-use mobile app, make it a great choice for businesses that want to save money and get more done. Its ability to handle pipelines makes it a top-choice CRM tool.

Pipedrive is the best tool for entrepreneurs and sales managers who want to improve their sales processes because it does everything you need it to do.

Try Pipedrive today to manage your leads and drive more sales!